Terms & Conditions

Dogs in classes
Dogs joining classes must not be aggressive towards other dogs and people, they should also be confident enough (within reason) to enter a room full of strange people and dogs. If you have a dog who has a problem with other dogs or people (nervous or aggressive), please contact us to discuss other options.

Health and Wellbeing
If you have a female dog who is in season, please DO NOT bring her to classes. If you are unsure if your dog is coming into season, please contact us for advice. If you have a dog who is showing signs of Kennel Cough, please DO NOT bring them to classes. If you are unsure, please contact us for advice. If there are any other health issues with your dog, please notify us before attending classes. If you are in any doubt about your dog’s health you should seek advice from a qualified Vet.

Reward Based Training
All of the training we do at Abbey Dog Training is reward based – no aversive training methods will be used by us, and we ask the same of you. Some commonly used ‘aversive’ equipment includes choke chains and slip leads. When attending training we DO NOT support the use of either of these leads.

Payments
Payment in full is due at the time of booking, unless otherwise agreed with Abbey Dog Training.

If a split payment is agreed, the first instalment is due at the time of booking, with the second instalment being automatically deducted from the original payment card on the date agreed.

Should the second payment fail, any and all future training will be cancelled.

Cancellations & refunds
If you wish to cancel your booking for a one:one session, home visit or classes, at least 10 working days’ notice prior to the first session is required for a full refund, however an administration fee of £30 will be retained in all cases.

If less than 10 working days’ notice is given, we regretfully cannot refund your fees.
In all cases, refunds cannot be given after your training has started.
Transfers to other parties are not permitted.

Rearranging group classes
We are unable to reschedule any group classes in a booked programme as this would impact other clients. If you are unable to attend a class which is part of your booked programme, then this session is forfeited, and no refund is available.

Please ensure you can attend all dates in your proposed programme before committing.

Should your trainer consider the current programme to be unsuitable for your dog’s needs, we reserve the right to transfer you to an alternative, more appropriate programme for your dog’s needs. This may be in-person, or online, depending on what your trainer recommends.

Rearranging 1:1 sessions
If you wish to re-arrange any pre-booked 1:1 training sessions, 10 working days’ notice is required.
In the case that 10 working days’ notice is not received, then the session will be forfeited, and no refund will be given.

Unforeseen circumstances for Abbey Dog Training
There may be some occasions where Abbey Dog Training needs to rearrange or postpone bookings due to unforeseen circumstances, such as extreme weather, pandemics or staff sickness.

We will re-book appointments as soon as we can, at a mutually convenient time. This may be in-person, or online, and may be delivered in a different way to the session originally booked, however the course content will remain the same.

Marketing
Any photographs, videos, recordings or other media content taken by staff during training, events and seminars or other activities become the intellectual property of Abbey Dog Training for use in marketing activities (including, but not limited to, the website, and related promotional activities).

It will not be used in a manner that might reasonably be considered to be offensive or derogatory. If you do not wish any media content of you or your dog to appear on our website, Facebook page or any other form of advertising, you will need to notify us prior to the start of the activity.

Disclaimer
We will not take responsibility for misinterpretation of advice. Many external factors influence behaviours and we cannot guarantee our training advice will be successful without controlling all of these other factors.

It is your responsibility to ensure safety of people and other animals with regards to your pet. Safety precautions will be advised and may include; limited access to people/animals, being kept on lead, wearing a muzzle and use of gates around the home. We cannot take responsibility for behaviour of your dog outside of training sessions with us.

We strongly recommend all dog guardians have pet insurance including third party liability cover.

If you have any queries about the terms and conditions, please contact us on 01793 626085 or email [email protected] before booking.